Shipping policy
Thank you for shopping with DORSAINVIL SANDRINE. As a professional US-based online store focused on all styles of fashion bags, we adhere to standardized order processing and strict logistics management standards. We always prioritize product protection and standardized delivery services, ensuring every bag order is fully inspected and properly packaged before shipment to deliver qualified products to every customer within a stable shipping cycle.
1. Order Processing Time
All confirmed and fully paid bag orders will complete internal verification, quality inspection and protective packaging procedures within 1 to 7 business days. Our warehouse only operates on regular working days, and all order processing work will be suspended on weekends and official U.S. public holidays.
In the event of order surges during holiday promotions and shopping seasons, the standard processing cycle will be appropriately prolonged. Once obvious order delays occur, we will take the initiative to send email notifications to customers to ensure timely information synchronization.
2. Shipping Rates and Delivery Estimates
Shipping fees for all bag orders are calculated based on the package’s weight, size and shipping destination. The final shipping cost will be automatically calculated and clearly displayed on the checkout page before order payment, with no hidden charges or additional fees.
We provide only standard shipping services for all spot bag products, with an estimated delivery time of 15 business days after warehouse delivery. Please note that this cycle is only a reference standard. The actual delivery speed of packages will be affected by logistics carrier efficiency, cross-border customs clearance progress, extreme weather, regional logistics restrictions and holiday service adjustments.
3. Shipment Confirmation and Order Tracking
After your bag order completes all pre-delivery inspections and is officially shipped out of the warehouse, you will receive an automatic shipment confirmation email, which includes your exclusive tracking number and official logistics carrier information.
Tracking information will be synchronized to the official query system within 24 to 48 hours after the carrier picks up the package. Short-term data update delays are normal in cross-border logistics. If the tracking status cannot be queried normally after 48 hours, you can contact our customer service team for manual follow-up and inquiry.
4. Incorrect Address Disclaimer
Customers shall ensure that the shipping address, zip code and contact information filled in during checkout are accurate, complete and deliverable. Please double-check all information before payment to avoid logistics delivery exceptions.
DORSAINVIL SANDRINE shall not be liable for misdelivery, delivery failure or package loss caused by wrong or incomplete address information provided by customers. If the package is returned to the warehouse due to address errors, customers need to bear all reshipping expenses on their own, and the original shipping fee is non-refundable.
5. Lost or Damaged Packages
If your package is lost during cross-border transportation, please submit a package loss feedback application to our after-sales team within 3 calendar days after the expected delivery date. We will cooperate with logistics companies to conduct a comprehensive trace investigation and complete problem handling as soon as possible.
Long-distance transportation may cause unavoidable extrusion, friction and collision to bag products, resulting in surface scratches, accessory loosening or packaging damage. If you receive damaged products, please feedback to our after-sales team within 24 hours after receiving the goods, and provide clear original photos of the outer packaging and damaged parts of the product as valid evidence. We will verify the situation and give a reasonable solution efficiently.
6. Bag Care and Usage Notice
Our bag products are made of leather, canvas, nylon and other mainstream high-quality materials. Each product is equipped with exclusive professional care guidelines adapted to its material characteristics to guide customers in daily use and maintenance.
Product fading, deformation, accessory damage and performance failure caused by improper cleaning, inappropriate storage environment, private disassembly and artificial misuse do not belong to product quality problems. DORSAINVIL SANDRINE will not provide after-sales warranty and compensation services for damage caused by non-standard use and maintenance.
7. International Shipping and Customs Notice
All international cross-border shipments are subject to the commodity supervision policies and trade regulations of the destination country, and may incur import tariffs, customs clearance fees and other taxable charges.
All customs and import-related expenses are independently borne by the customer. The product price and shipping fee do not include any customs-related costs. We will not be responsible for package detention, forced return and economic losses caused by customers’ failure to pay customs fees or violation of local import management regulations.
8. Contact Information
If you have any questions or inquiries about our shipping rules, logistics progress and delivery services, please contact our official customer service team through the following valid channels:
Trade Name: DORSAINVIL SANDRINE
Phone Number: +1 864-676-5527
Email: service@bmftechhub.shop
Physical Address: 3453 Busbee Dr NW, Kennesaw, GA 30144, United States